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Flights

E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.

Yes, tickets can be booked online by registering on website. You can register during ticket booking as well.

No, booking cannot be allowed without registration as a security measure. You will need to at least use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.

We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.

You will receive an email confirming your services booked with GHANSHYAM HOLIDAYS.

You’ll receive your e-ticket details to the email address you gave us when you made your reservation.

No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at info@Ghanshyam.com or by contacting the airline directly.

Yes, you will have to login on our portal where you will find the following options My Accounts: My Booking: Search your Flight Booking by date or entering reference number: Print E-ticket.

Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose.

Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.

You need to show your confirmed e-ticket at the check in counter. The airline representative will issue your boarding pass at that time.

There could be some technical issue because of which your booking is not happening. In case you are stuck at a page and are not able to move forward, please take a screen shot and send it across to our customer support team @ info@Ghanshyam.com. Alternatively you can also call up our number +91 9099906285/86 for support.

Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.

Yes you can. However please specify the temporary address in India in address for communication.

You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

Please do not panic. Your money is safe. Please call up the number +91 9099906285/86 and speak to our customer care executive who will assist you with your booking. You should immediately call up.

Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.

You will need to get in touch with the airline directly.

We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market.

For all the Domestic flights the baggage allowance is 15kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirming the same after booking the tickets with the Airline or our number +91 9099906285/86.

It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.

Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities.

Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.

If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.

Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey.

Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at info@Ghanshyam.com. We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.

Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.

No, tickets that are booked on our portal www.Ghanshyam.com can’t be cancelled online.

1) Domestic Tickets have to be cancelled at least 6 hrs prior to the departure.

2) International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges, sometimes No - Show.

3) This depends from Airline to Airline and hence is subject to change without any prior notice.

Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking.

Refund usually gets credited anytime between 10 working days for normal cancellation. If it has been more than 10 working days, please cross check with the bank. You can also call our number on +91 9099906285/86 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline.

If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email on info@Ghanshyam.com along with your GHANSHYAM HOLIDAYS reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.

Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 10 working days if any.

You need to call our support team on our no +91 9099906285/86 and we will get it done for you if Airline permits us to do so.

Hotels

Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

When making your booking, select the number of children traveling with you from the ‘Children’ drop down box. If you select 1 child, our search will give you the price of a double room with child.

Contact our Customer Support Team on (number) +91 9099906285/86 with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

Yes, your credit card will be charged immediately for all reservations made through our website.

You will receive an email confirming your services booked with GHANSHYAM HOLIDAYS.

No, you don’t. If you really want to, though, contact us at info@Ghanshyam.com to confirm your reservation. You can also contact the hotel directly if you prefer.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within thirty minutes, let us know at info@Ghanshyam.com and we’ll send you your confirmation details. You could alternatively also log into your account with GHANSHYAM HOLIDAYS and check you’re booking status.

If you don’t receive an email after making a reservation, it could be that you have mentioned wrong email address or your Internet Service Provider must have blocked the email thinking it was spam. Check your spam folder and add our email address info@Ghanshyam.com to your address book so that it doesn’t get filtered out next time. In the meantime, contact us on our no +91 9099906285/86 or write us on info@Ghanshyam.com so we can send you an email confirmation. You could also check your booking status and details by logging into your account with GHANSHYAM HOLIDAYS.

Your details should reach hotel within a day’s time. Please note, this does not apply to the bookings made for same day. For more information on this you may contact us on +91 9099906285/86 or write us on info@Ghanshyam.com There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Typically, the hotel check in time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact check in time.

Since your reservation is guaranteed with a credit card, hotel is obliged to hold your room until 7 am, the day after your planned your arrival date. However, it is always a good practice to contact the hotel directly and inform them about your arrival details.

Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.

Your invoice is emailed to you along with the booking confirmation. However, if you have not received your invoice, you could login into your account on our website and follow the below mentioned steps to get an invoice/ receipt copy My Account: My Booking: Search your booking: Print. However, if you don’t have an account with us, drop us a mail at info@Ghanshyam.com and we would send you a copy of your invoice

No. For international/domestic hotels you will need to send us an email on info@Ghanshyam.com with request for cancellation.

The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘offseason’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation. Apart from the cancellation charges levied by the hotel, GHANSHYAM HOLIDAYS charges a fee of Rs. 500 for every International/Domestic hotel cancellation. Charges may differ from Hotel to Hotel for International/Domestic hotel transactions.

We will credit the money back to the same account you used while making the booking.

Our support team credits the refund within 15 working days for normal cancellation. However it might reflect in your card statement only on the next billing cycle for certain banks. If it has been more than 15 working days, please cross check with the bank or you can get in touch with us on our number +91 9099906285/86 or you can write us on info@Ghanshyam.com

You can first check with your bank if any refund has been processed from GHANSHYAM HOLIDAYS, alternately you can call us on our number +91 9099906285/86 or write us on info@Ghanshyam.com

Sorry, we don’t support modification to hotel bookings. You will have to cancel your existing booking and make a new one.

Yes you can book Infant online while booking your domestic hotels, however we request you to please get in touch with our customer support team on our number +91 9099906285/86 in order to book infants while booking International hotels.

For Indian Nationals: You can show Voters ID, Driving License or Passport. For Foreign Nationals: You can show your Passport.

If you need additional information about any particular Hotel, you can drop us an Email on info@Ghanshyam.com or you can call on our number +91 9099906285/86.

Hotel's phone number would be sent to you on completion of your booking.

All you need to carry is the printout of the confirmation voucher which GHANSHYAM HOLIDAYS has sent.

You can drop us an Email on info@Ghanshyam.com or you can call on our number +91 9099906285/86 to place your request.

You can drop us an Email on info@Ghanshyam.com or you can call on our number +91 9099906285/86 to place your request or you can also get in touch with the Hotel directly.

Room categories are always mentioned on website, In case if it’s not mentioned, it means Hotel has Air Conditioned rooms only. If you still want to re-confirm you can reach us on our number +91 9099906285/86 or may get in touch with the Hotel directly.

You get this message when you spend more than expected time on a particular page. To avoid this, we request you to not spend more time on one particular page and proceed with the booking process. If in case your session gets expired, you need to start from fresh.

We have the best available deals in the market and hence there is very low possibility that there could be difference in fares. However if you find anything cheaper than our website you may send it to us and we will look into the same. While doing this comparison you need to ensure that comparison is done for same date, same hotel, room type and it’s not booked/searched under any promotion.

Holidays

It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.

These are tours which have fixed departure dates and Tour escorts.

It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.

“Two people in one room”

This means, the rates are for one person in a room which is shared by two.

A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.

A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.

GHANSHYAM HOLIDAYS will provide you assistance for filling your visa however to grant you Visa is completely at the discretion of the Embassy.

Net Banking/Credit Card/Debit Card etc.

We’ll send you an email confirmation for your holidays booking.

In this case, you just need to call on our number +91 9099906285/86 and we will confirm your package offline if we have received your payment.

Yes, you can amend the package the way you want it wherever possible by calling our number +91 9099906285/86 by paying additional cost or amendment charge if any.

Yes, we can help you buying Travel Insurance; you just need to call our number +91 9099906285/86 by paying additional cost/charge if any.

Yes, we can help you buy Foreign Exchange as well; you just need to call our number +91 9099906285/86 by paying additional cost/charge if any.

No, unfortunately we don’t have this provision to book with multiple credit cards online.

Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.

Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done.

The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.

Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for. To know more you can call our customer support on +91 9099906285/86.

If in case you want to cancel your services on tour, there won’t be any refund credited to your account.

You can write us on info@Ghanshyam.com and we will further investigate on your escalations.

Cruises

We consider 15 cabins as the minimum number required for a corporate group. Ships have the capacity to take larger groups, up to 2,800 for a charter.

The fare covers your accommodation, onboard entertainment and activities, with up to 6 meals a day.

Port handling charges, holiday surcharges, insurance surcharges and other incidentals like alcoholic beverages, a la carte meals, spa treatment and dry cleaning are some of the services that are not included in the cruise fare.

Our prices are extremely competitive and affordable as they are all inclusive and more importantly, include meals, entertainment and onboard activities. Meeting planners often find the costs higher when using land-based resorts.

We have dedicated staff to assist you in every possible way. You will be introduced to them prior to your trip. Rest assured, you will be in good hands.

We recognize the need to remain connected to your office and have all the facilities and services onboard to ensure your urgent messages are relayed. Telecommunication fees will be charged at the applicable ship-on-shore rates.

For main meals, your executives will be seated in one area, or if desired, be given open seating. Coffee and tea breaks or cocktails can be arranged either near the meeting room or in a private function room.

We provide a number of pre-arranged shore excursions for destinations that we cruise to. Alternatively, you may wish to make arrangements for an exclusive shore excursion, motivational exercises, beach or team building games onboard or at one of our destinations. Feel free to discuss this with our consultants who will be happy to help you plan a special programme for your participants. For more information, please contact our offices and representatives.

Visa

A travel visa is a travel document which conditionally allows a person to enter or leave the region for which it is issued. A visa application in advance of arrival gives the country a chance to consider the applicant's circumstance, such as financial security, reason for applying, and details of previous visits to the country. A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.

It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world. For several countries, you will need a valid travel visa in order to enter.

It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world and the fee may be waived off. In other circumstances, one will have to pay for the visa.

This depends on the country you’re visiting. Some visas will be issued the same day; others can take weeks (or even months) to process.

Transit visa- for passing through the country to a destination outside that country - Short-stay or visitor visa- for short visits to the host country - Tourist visa - for a limited period of leisure travel, no business activities allowed - Visa for medical reasons- for undertaking diagnostics or a course of treatment in the host country's hospitals - Business visa - for engaging in commerce in the country - Residence visa – for people obtaining long-term residence in the host country - Immigrant visa - for those intending to immigrate to the issuing country - On-arrival visa (also known as Visa On Arrival, VOA), granted at a port of entry - Electronic visa - The visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel

By submitting basic documents like: • Valid passport • Completed visa application • Passport/Visa size photos • Payment of required fees • In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey • Some countries require a copy of your travel ticket.

Forex

Currency notes are the physical notes. In India we typically use notes of Rs. 10, 20, 50, 100, 500 and 1000 denomination. Similarly, each currency has its own denomination set.

Currency Notes which are available in 30 leading currencies of the world at GHANSHYAM HOLIDAYS are a great way to carry foreign currency for your everyday needs during your foreign travel. GHANSHYAM HOLIDAYS has 30 different currencies for your needs and with our expertise we provide notes which are reliable and authentic and which will not land you in trouble when you land abroad.

Maximum limit for foreign currency per traveller for a leisure trip is USD 10,000 in a year as per Indian regulations but only $3000 can be carried as currency notes as per Indian regulations and the balance has to be carried in the convenient form of Prepaid Forex cards or Foreign Currency Travellers Cheques. All these modes are available at GHANSHYAM HOLIDAYS for your ready purchase.

GHANSHYAM HOLIDAYS has served India for over 05 years and has an expertise in identifying currency notes and hence when you purchase currency from GHANSHYAM HOLIDAYS, you can rest assured that your currency notes are genuine and will help you enjoy a good trip abroad.

At GHANSHYAM HOLIDAYS, we believe in respecting your needs and hence we provide a seamless service for you to walk-in to our office with your Valid passport, your confirmed tickets or Visa, Basic Travel Quota (BTQ) Form and Residence Permit in case of Foreign Nationals and a LERMS letter (For business travel) and purchase your foreign currency notes.

The Foreign Currency Travellers Cheques are convenient and easy to use while travelling abroad and allows you the convenience of cash as well as purchases (At select establishments) and hence are a great way to carry your foreign currency while travelling.

GHANSHYAM HOLIDAYS makes it convenient for you to carry your money in the following currencies through a Foreign Currency Travellers Cheque: United States Dollars (USD) Great Britain Pounds (GBP) EURO Japanese Yen (JPY) Australian Dollars (AUD) Canadian dollars (CAD)

The Foreign Currency Travellers Cheques are accepted worldwide in over 400,000 locations spread across 200 countries. They can either be encashed or used at Exchange bureaus, Banks, Hotels Shops, Restaurants and other establishments, thereby making your travel smooth and hassle free.

Every Travellers Cheque issued at GHANSHYAM HOLIDAYS is secure and has Signature based Security to ensure your money is secure in your hands. Hence, even if they are lost, they cannot be used unless the signatures on your Travellers Cheque and at the encashment point/merchant establishment match along with that on the Photo ID proof.

Yes. When you return back to India, you can encash any unused Foreign Currency Travellers Cheques issued by us, at GHANSHYAM HOLIDAYS Office.

Valid forever! You can save any unused Travellers Cheques for future trips.

GHANSHYAM HOLIDAYS offerings in Prepaid Forex Cards have only one objective to make travelling abroad a truly memorable experience. Available off the shelf at GHANSHYAM HOLIDAYS office, the Prepaid Forex cards are a secure, convenient and easy way to carry money and make payments whenever you travel abroad. Once loaded in India, they can be used to pay for your shopping, food and other expenses with one simple swipe across 27 Million merchant establishments globally who accept a Visa card. You can also use it to get ready cash whenever you want from over 1.6 Million Visa ATMs globally.

We offer cards from Axis Bank and Hdfc Bank that can be loaded with Foreign Currency and used during travel abroad.

US Dollar, British Pound, Euro, Japanese Yen, Australian Dollars, Canadian Dollars, Swiss, Francs, Singapore Dollar.

Prepaid Forex Cards are reloadable and valid for a period of three years. Within this period you can use this Prepaid Forex Card as many times as you like. On your next trip overseas, you can recharge your Card at a GHANSHYAM HOLIDAYS office. Simply fill in the reload coupons given to you along with the necessary documents; your Card will be credited with the new amount within hours. This is subject to RBI regulations. (For latest on RBI regulation: www.rbi.org.in)

Since this is a Foreign Currency card, usage is limited only to foreign countries excluding India, Nepal and Bhutan as per RBI guidelines.

GHANSHYAM HOLIDAYS allows you the convenience of retaining your card and reloading it before your next trip abroad so that you can use the same card the next time you travel.

The Card can be encashed only after your return to India. Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment. For refund of the residual or unutilized balances you can approach any of the GHANSHYAM HOLIDAYS office irrespective of where the card was issued. You need to complete the refund form and submit a copy of your passport along with the form and claim your refund at the best possible rates.

At GHANSHYAM HOLIDAYS, we respect your needs and our advisers will help you get the right solutions from a range of products Currency Notes, Prepaid Forex Cards and Travellers Cheques so that your trip abroad is smooth and hassle free.

At GHANSHYAM HOLIDAYS, you can get Foreign Exchange up to 60 days in advance of your personal/business trip. In case, you do not travel during that period, the foreign exchange should be surrendered to GHANSHYAM HOLIDAYS.

For business trips abroad to countries, (other than to Nepal and Bhutan), you can avail of foreign exchange up to USD 25,000 per visit. Release of foreign exchange exceeding USD 25,000 for business travel abroad (other than to Nepal and Bhutan), irrespective of the period of stay, requires prior permission from the Reserve Bank.

Visits in connection with business, deputation by company, attending of an international conference, seminar, specialized training, study tour, apprentice training, etc., are treated as business visits.

Insurance

Travel insurance is a cover for the risks you might face in your trip, overseas or domestic. Typically, it covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

Generally travellers travel for Business or holidays. When on tour you do not want anything to ruin your holiday or business trip, but there are certain possibilities of unexpected occurrence like medical emergence, baggage loss, accident or passport loss can leave you stranded in unknown foreign land. Having Travel Insurance protects you from all such perils.

A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

The cost of travel insurance depends on a number of factors - your age, the duration of your trip, the country you plan to visit and the benefits included in the plan.

The premium is generally charged on a slab basis. There are pre-defined slabs from which you need to select which one you fall into.

TPA stands for Third Party Administrator. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.

You would need to contact our third party administrator and they would arrange for the cashless claims for the medical treatment.

It depends on which policy you have taken and when are you cancelling it. For more information you can call our customer care on +91 9099906285/86.

We have tried to give all the information on our website. However in case you need any assistance you can get in touch with our customer support expert on our number +91 9099906285/86.

Head Office:

108, 1st Floor, Aqua Corridor, Next to Star Bazaar, Adajan Hazira road, Adajan Gam, Surat-395009, Gujarat, India.

Contacts

Email: info@Ghanshyam.com
Phone: +91 909990 6285 / 6

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